• Be unused and unopened
• Be in its original packaging
• Be in resalable condition
• Include all original accessories or components, if applicable

• Replacement
• Exchange
• Refund

• Improper use or handling
• Improper storage
• Accidental or physical damage
• Normal wear and tear
• Unauthorized modification
• Failure to follow product instructions

3: Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Please provide:

 1). Your order number
 2). Photos or videos of the product
 3). A brief description of the issue

Once we receive the information, our customer service team will review your request and provide a solution.

If the issue is caused by us or is confirmed as a product quality issue, we will take responsibility and make it right.

4: How to Request a Return, Exchange or Quality Claim

The process is simple:

STEP 1 — Contact Us
Send us your order number and tell us what happened.

STEP 2 — Provide Details
If necessary, provide clear photos or videos showing the product and the issue.

STEP 3 — Review
Our customer service team will review your request and normally respond within 24 hours.

STEP 4 — Resolution
Once approved, we will provide return, replacement, exchange, or refund instructions depending on your situation.

Please do not return products without contacting us first.

5：Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to:

• A confirmed product quality issue
• An incorrect item sent by NAGARAKU
• Damage for which NAGARAKU is responsible

Any applicable refund details will be confirmed with you before the return is processed.

6: Return Shipping Costs

For returns or exchanges caused by a confirmed product quality issue, damaged product, or incorrect item sent by NAGARAKU, we will cover the reasonable return or replacement shipping costs according to the solution agreed with our customer service team.

For returns due to personal preference, ordering the wrong item, or other reasons not caused by NAGARAKU, return shipping costs may be the customer's responsibility.

Please contact us before arranging return shipping.

7: Need Help?

We're Here for You.

Have a question about a return, exchange, refund, or product quality issue?

Contact the NAGARAKU customer service team and we will respond within 24 hours.

Shop with confidence. We stand behind every NAGARAKU product.